Privacy Policy

Last Updated: 12/09/2025

At Evershine Fireplace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us.

1. Information We Collect

We may collect the following types of personal information when you visit our website, place an order, or contact us:

Contact Information: Name, address, email, phone number.
Order & Payment Information: Billing/shipping addresses, payment details (processed securely by third-party providers).
Account Information: If you create an account, we store your login credentials.
Device & Usage Information: IP address, browser type, and browsing activity on our site (collected via cookies and analytics tools).

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders.
Communicate with you about your purchase, shipping, and customer service inquiries.
Improve our website, products, and services.
Send promotional emails or offers (only if you’ve opted in).
Comply with legal, tax, and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

Service providers (e.g., payment processors, shipping companies, IT/hosting providers) who help us operate our business.
Legal authorities if required by law, regulation, or court order.

All third parties are required to protect your information and use it only for the services they provide.

4. Cookies & Tracking

Our website uses cookies and similar technologies to improve your browsing experience, remember preferences, and analyze site traffic. You can adjust your browser settings to refuse cookies, but some features of the Site may not function properly.

5. Data Security

We use industry-standard safeguards to protect your personal information, including encryption, firewalls, and secure servers. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request corrections to your personal data.
Withdraw consent for marketing communications at any time by clicking “unsubscribe” in our emails or contacting us.
Request deletion of your personal information, subject to legal and contractual limitations.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described above or as required by law (e.g., tax and accounting obligations).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated by email or website notice.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Evershine Fireplace Ltd.
Unit 8 – 13136 – 84 Avenue, Surrey, BC V3W 1B3
sales@evershinefireplace.com
+1.778.578.0130